Refund and Cancellation Policy

Last Updated: July 9, 2026

Lead Engineers Inc.

At Lead Engineers, we are committed to providing high-quality lead generation, CRM automation, appointment booking, digital marketing, and related business services. This Refund and Cancellation Policy explains the circumstances under which refunds may be requested and issued.

1. Service-Based Business

Lead Engineers provides customized digital and professional services. Our services may include campaign planning, campaign setup, lead generation, lead qualification, CRM setup and automation, appointment booking, digital marketing, and other related services.

Because our services require time, resources, technology, advertising preparation, staffing, and operational costs, payments are generally non-refundable once work on a service or campaign has commenced.

2. Cancellation Before Service Commencement

Clients may request cancellation before work on the purchased service or campaign has commenced.

If a cancellation request is received before any campaign setup, account configuration, CRM setup, advertising preparation, lead generation, or other service-related work has begun, Lead Engineers may approve a full or partial refund at its discretion.

Any costs or fees already incurred in preparing or processing the service may be deducted from the refund amount.

3. Refunds After Service Commencement

Once work has commenced on a campaign or service, payments are generally non-refundable.

Service commencement may include, but is not limited to:

Campaign planning and setup;
Audience research or targeting preparation;
Advertising campaign preparation or launch;
CRM setup, configuration, or automation;
Lead generation activities;
Lead qualification or verification;
Appointment booking activities;
Creation or preparation of marketing materials;

Allocation of employees, contractors, technology, advertising resources, or other operational resources to the client’s campaign.

However, clients who believe that Lead Engineers has materially failed to provide the agreed services may submit a refund request for review.

4. Lead Generation Services

Lead Engineers does not guarantee that every lead generated will result in a response, appointment, transaction, sale, mortgage approval, insurance policy, real estate transaction, or other business outcome.

The success of a lead depends on several factors outside our control, including the client’s follow-up process, response time, communication skills, pricing, market conditions, customer eligibility, customer circumstances, and purchasing decisions.

Therefore, dissatisfaction based solely on a lead not converting into a customer or sale does not automatically qualify for a refund.

Where specifically agreed as part of a campaign, Lead Engineers may review leads that contain materially incorrect contact information, duplicate information, or information that does not reasonably match the agreed campaign criteria. Depending on the applicable service agreement, such leads may be reviewed for replacement or service credit rather than a monetary refund.

5. Refund Request Process

To request a refund, clients must contact Lead Engineers within 7 days of the applicable payment or the occurrence of the issue giving rise to the refund request.

The request should include:

Client or business name;
Email address associated with the purchase;
Invoice or transaction information;
Service or campaign purchased;
Reason for requesting the refund; and
Any relevant supporting information.

Refund requests should be submitted to:

Email: [email protected]

Each refund request will be reviewed individually based on the services purchased, work already completed, resources allocated, and the circumstances of the request.

Submitting a refund request does not guarantee approval.

6. Approved Refunds

If a refund is approved, Lead Engineers will process the refund using the original payment method whenever reasonably possible.

The time required for the refunded amount to appear in the client’s account may depend on the payment processor, card network, financial institution, and payment method.

Lead Engineers is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions after an approved refund has been processed.

7. Partial Refunds and Service Credits

Depending on the circumstances, Lead Engineers may offer:

A partial refund;
Replacement services;
Replacement leads;
Campaign extensions;
Account credits; or
Other reasonable resolutions.

The appropriate resolution will be determined based on the specific circumstances and the amount of work or services already completed.

8. Advertising and Third-Party Costs

Payments made directly to advertising platforms, software providers, third-party service providers, or other external vendors may be non-refundable and are subject to the terms and policies of the applicable third party.

Lead Engineers is not responsible for refunding amounts paid directly by the client to third-party platforms or service providers.

9. Chargebacks and Payment Disputes

Clients are encouraged to contact Lead Engineers before initiating a chargeback or payment dispute so that we have an opportunity to investigate and attempt to resolve the matter.

Fraudulent, abusive, or unjustified payment disputes may be challenged by providing relevant transaction records, service agreements, invoices, communications, campaign records, service delivery evidence, and other applicable documentation to the payment processor or financial institution.

Nothing in this section limits any rights available to clients under applicable consumer protection laws.

10. Subscription and Recurring Services

If a client purchases a recurring or subscription-based service, the client may request cancellation of future billing in accordance with the applicable service agreement.

Cancellation of a subscription does not automatically entitle the client to a refund for services already provided, billing periods that have already commenced, or work already performed.

11. Exceptions Required by Law

Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable laws.

Where applicable law requires a refund or provides the client with additional cancellation rights, Lead Engineers will comply with those legal requirements.

12. Changes to This Policy

Lead Engineers reserves the right to update or modify this Refund and Cancellation Policy from time to time.

Any changes will become effective when the revised policy is published on our website. The “Last Updated” date at the top of this page will indicate when the policy was most recently revised.